 Legal Advice for $39.95 a telephone call:
You can talk to an attorney for an
unlimited time on a single matter.
If you want legal advice on which document you need, or
advice on any aspect of a document that you
have purchased from MyLawyer.com, you can purchase telephone legal advice.
The ARAG Group administers a
network of law firms which offer state-specific advice and answer your
personal legal questions.
The ARAG Group is one of the leading pre-paid
insurance companies in the United States, already serving hundreds of thousands of
people.
Instead of retaining a
lawyer to handle every detail, you can purchase the legal advice you need, when you
need it, at a time that is convenient to you.
Attorneys from different law firms, located in all fifty
states, comprise this Legal Advice Service. Each attorney
has been approved as part of the ARAG Group Network, meeting ARAG's exclusive
criteria.
This Legal Advice Service
is open for calls from 9:00 a.m. until 5:00 p.m. in your time zone.
Your personal attorney will help you understand:
- how the law applies in your
state to your individual legal situation; and
- what steps can you can take
to resolve it.
The attorneys in the ARAG network have an average of 20 years' experience practicing law, and ARAG has screened and approved each of them.
If you aren't happy with the service you receive, ARAG offers a money-back guarantee.
Once you have ordered the service using
the shopping cart, proceed to the check out. You will be presented with a personal
identification number and a toll-free phone number once the system has authorized your
credit card.
Call the toll-free number
and follow the instructions from the interactive voice response system, which will ask for
your ID number. The state-of-the-art call routing technology transfers your call and is valid for one conversation with
an attorney. You have
up to seven (7) days to place your call.
What to expect
from your attorney:
The attorney will:
- listen to your situation;
- ask clarifying questions;
- sort out the legal issues;
- apply the law in your state
to the set of facts as you present them;
- provide advice and
recommend a course of action.
That’s it. No
hassles, no bills to pay, just straightforward advice from a competent attorney.
How to Purchase and Access the Ask an Attorney Service
The Ask an Attorney service is available to take calls from 9:00 a.m. to 5:00 p.m., local time, Monday through Friday.
- Step 1: Go to
Ask an Attorney on
ARAGdirect.com and click on the "Buy Now" button.
- Step 2: The "Buy Now" button will allow you to register as a user.
- Step 3: After you register, log in on
ARAGdirect.com using your password. You will be able to order the Ask an Attorney service on a secure server using your credit card.
- Step 4: Call the toll-free number. When prompted, enter your identification number and your call will be transferred to the attorney's office. Provide your name, personal identification number and the nature of your legal need to the person who answers.
MyLawyer.com and ARAG
Although MyLawyer.com does not offer legal advice, many of our customers have expressed a desire for
some personalized legal advice. To find out more about the partnership between
MyLawyer.com and ARAG, click here.
When you purchase a call, you will be given a Personal Identification Number that is
valid for seven days. When you want to contact the attorney, simply call 800-378-9167, enter your PIN, and you will be automatically routed to the telephone attorney in your state.
If you wish to speak to an attorney in a different state, you will be manually routed to the proper attorney.
Attorneys are available from 9am-5pm in your local time zone.
In selecting telephone attorneys, ARAGdirect interviews each attorney via the telephone or through on-site visits. At these interviews they determine the attorney's:
Service of telephone attorneys is monitored through customer satisfaction surveys, complaint handling and annual on-site visits. If service from an attorney should ever fall below acceptable levels,
ARAGdirect will work with them to improve their performance or they will be removed from the network.
In addition, ARAGdirect receives annual updates on each attorney's status with their state's bar association. If any changes occur, they investigate the reported incidents and make decisions based on their findings.
If at any time you are not satisfied with the customer service of your telephone attorney, contact
ARAGdirect and they will refund your purchase. For more information, see their money-back guarantee.
Yes. ARAGdirect understands that some people are not comfortable using their credit card online. Since it is their goal to provide their customers with the highest standard of service, you may place your order over the telephone by
calling a ARAGdirect customer service representative at 800-378-9167.
Yes. If you are not totally satisfied with the products and services offered at
ARAGdirect, you can receive a complete refund by calling 800-378-9167 within 30 days of your order. They will promptly credit your account for any
items purchased through ARAGdirect. Please note, however, that transactions with individual attorneys are non-refundable.
The primary goal at ARAGdirect is customer satisfaction. Send them an e-mail or call them at 800-378-9167.
If at any time you feel you have not received the highest level of service, please let them know.
The best way they can make their site better is by listening to what you, their customers, have to say. So let them know how they can improve your online experience, and they'll
do everything they can to satisfy your needs.
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